April 11, 2024
However, this is only the case if these digital PR campaigns are run correctly…
What’s more, it’s not simply a matter of ‘doing digital PR’ and expecting positive results. A campaign needs to be created, rolled out and managed in the right way, to help drive the right returns. But unfortunately, without the right knowledge and trusted support, it’s easy to get confused – or sadly misled – by those offering digital PR to them. What’s more, you can fall foul of irrelevant or substandard approaches that simply won’t work for your company.
So if you are planning on branching out into digital PR and you’re looking to hire an agency to run it for you, here are five dodgy practices to look out for and how to avoid them. Then, when equipped with this understanding, you should be able to recognise if the digital PR campaign you’re paying for is right for your business and that it’s going to help bring the right returns.
Any digital PR campaign worth its salt will have been at least informed in some way by a dataset. Whether it’s interpreting existing information, getting customer responses or creating and analysing new and unique figures – data is the cornerstone of successful digital PR.
However, it can also be used by some to create misleading information, to inform campaigns that are less focussed on the truth and trustworthy insights, and more focussed on creating sensationalist ‘news’.
Data indices are a great example of this… Now don’t get us wrong, indices can be a fantastic, accessible and effective means of displaying data, particularly when ranking information or showing discrepancies between different parts of it, but this is providing they are indeed truthful and not clearly spun a certain way to suit an agenda or angle.
Those that do this will often take a small sample of data and use it to create an index or ranking system and then claim ‘all [persons] in [area] think this…’ without actually explaining that it’s a tiny snapshot of the population. Another approach is to take larger, existing data sets, compare them and then say ‘x is better than x’ or ‘those who believe y are more likely to z’ etc. – yes, you might get a couple of shocking headlines, but the claims aren’t particularly reliable here.
This also isn’t particularly good practice from an online perspective, as now more than ever, Google is working to stamp out misinformation and is penalising those who don’t offer honest ‘Experience, Expertise, Authoritativeness, and Trustworthiness’ or ‘E-E-A-T’.
The simple thing here is to query the who, what, where, when and why of the dataset your chosen digital PR provider intends to source and use when they’re pitching you the idea. Although, this depends on whether or not they’ve actually explained this when presenting your idea – something they should have done already.
For extra due diligence, they should also share with you their findings and any assets they might use to present the data before they go live. This will also give you more opportunities to ask questions about the data and highlight any concerns.
On the subject of E-E-A-T, it’s useful to lend your voice – or the voice of a recognised expert – to any digital PR campaign that your business is involved in or running. Not only does this help qualify and validate the information the campaign is putting out there to both Google and the campaign’s audience, it also gives you an indirect opportunity to demonstrate that your brand knows its stuff and is a specialist in your sector.
Whether it’s in any content assets or social posts or press release quotes, ideally the person(s) lending their thoughts to this would be in a senior position or at least one which logically makes sense to comment on the subject matter of the campaign.
This is another simple one to resolve in that if they don’t ask for your views, then ask the campaign manager why or when they intend to get your thoughts. If they then say they weren’t planning on it, refer them back to E-E-A-T!
There are some digital marketing agencies and providers that offer ‘digital PR’ as a standalone service and very much treat it in isolation as one channel. Now, this approach might be the preference of some, but to us this means that you end up missing out on a wealth of other aspects that can support and benefit wider areas of your business’s digital marketing.
At Another Concept, we always factor in some or all of the following with our digital PR campaigns:
As the above probably demonstrates to you, thinking about the bigger picture is better than simply coming up with a campaign idea and sending it out to a few websites with the hope they’ll cover it.
If the above approach is more in-line with what you’d like from a digital PR campaign, you have to go back to the provider’s pitch process for this one and get them to explain their processes. With any luck they will explain how they will look to weave in or include other digital marketing opportunities- if not, then you should be looking for another provider who will.
We’ve mentioned outreach above, which is obviously a pivotal aspect of a digital PR campaign, as it’s the means in which you can secure coverage, links and awareness – essentially what can be the top tier results.
While the strength of the campaign itself is another big factor in how well it gets picked up by other outlets, how it is positioned (and essentially sold to them) can be make or break. By this, we’re referring to everything from the quality of the press releases, to the pitch emails, subject lines, follow-up processes, response times and even chasing up natural coverage.
Put simply, if these are badly written, sloppy, not strategic and convoluted you run the risk of getting little to no pickup and potentially getting your brand blacklisted by sites that think you’re spamming them.
By the time you’ve got to the outreach phase of a campaign, you should be fairly happy with things so far – providing you’ve been properly kept in the loop – but you need to do some further due diligence…
The campaign provider should have shared any outreach assets with you for approval, before they start sending them out. This way you can essentially check that they are accurate and properly position your business and the campaign. The last thing you’d want is a spelling error in your business’s name or a headline that’s totally off-brand to be put in front of a wider audience.
Without prying too much, you may also want to ask about their outreach processes and the types of publications they will be targeting, just to make sure that they don’t go after any that you won’t feel comfortable about.
You may also encounter digital PR providers who promise specific results, such as link or coverage numbers. This should be a bit of a red flag.
It might be that they can achieve this, but in some cases they may use mass distribution shortcuts like AI-generated press releases and publication on paid-for news wire services. You can argue this in itself is a time-saving outreach strategy, but ultimately, it doesn’t add much value to your campaign and can lead to issues further down the line.
To go back to our previous points about Google cracking down on content that’s spammy and goes against its guidelines, if you have the same AI-generated press release across multiple sites that aren’t especially relevant, or which are obviously just built for the purposes of link posting, Google isn’t going to look too fondly on it. What’s more, as per the recent March 2024 Google update, these types of sites will likely be deindexed – so this ‘coverage’ will be ignored by Google.
Alongside looking for the red flags we’ve mentioned, you can again help avoid this by enquiring about the outreach approach and what it might involve with your digital PR campaign.
The big coverage numbers might look great on face value, but in this case, less can be more. We’d always make the point that 10 pieces of coverage on quality, relevant and authoritative websites with high traffic is worth much more than 50 pieces on rubbish ones.
A final thing to consider here – whether some or all of the above dodgy practices are being used – is that the campaign will have your brand’s name attached to it. In other words, there’s going to be the looming prospect hanging over the campaign that your company’s good name will be fronting something poor or that’s been featured somewhere that doesn’t align with your core values.
Despite all of this, we don’t want to discourage you from using digital PR as it can be a hugely rewarding experience and investment for businesses across the sectors. What’s more, there are many providers who offer a fantastic service and have run some incredible campaigns for their clients – a group of which we’re proud to be a part.
So if you would like to know more about our approach to digital PR or you want to speak to us about your next campaign, get in touch today.
